Your Team Is Drowning In Leads. Build A Front Office That Keeps Up, Whoever Is On Duty.
Get Your Team Is Drowning in Leads, the 4-page guide that shows you how many patients you're missing on the phone, which role to add first, how to test a hire before you hire, and the weekly routine that keeps standards up when people leave. Fill in the form and it lands on your WhatsApp and inbox in under a minute.
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Clinics and hospitals whose growth our team runs
Sound familiar?
More leads came in. Fewer got answered.
Run your own numbers. Right now.
How many patients ring once, and never call back?
A clinic should pick up at least 95% of calls during working hours. Estimate yours from last week's call log.
Benchmark used: 95% answered. Of answered calls, 30% book, 65% show up, 40% start treatment.
Stop missing patients on the phoneFree guide, instant download
Inside the guide
Here's what you'll discover in the next 15 minutes
- The three-box answer-rate test that shocks most clinic owners the first time they run it.Page 2
- Four signs your team is past its limit, and why adding more leads only makes it worse.Page 2
- The four front office roles, and exactly when you need each one, so you hire in the right order.Page 2
- The phone test to run before any interview. It tells you more than a CV ever will.Page 3
- How to pay your front desk for quality, and the incentive to check with your lawyer under the new NMC rules.Page 3
- The three-calls-a-week scoring sheet that keeps standards up without micromanaging.Page 3
- The five SOPs to write first, so the next resignation doesn't take your system with it.Page 3
- The ten-minute daily rhythm that makes sure no lead goes home uncalled.Page 3
Why this works
More pressure on the same people won't fix this. Roles and rhythm will.
The result
Every lead called, every day
And a front office that runs the same way, whoever is on duty.
Why it works
Systems, not superstars
Clear roles, simple SOPs and weekly scoring don't resign.
How fast
Two numbers this week
Answer rate and speed to first call tell you who to hire next.
How hard
One call log and a pen
Start with the people you already have.
Take a look inside
Find the gap. Then fill it with the right role.
Page 2 gives you the answer-rate test, the warning signs, and a simple table of who owns what in a front office that keeps up.
Page 3 covers hiring, paying for quality, call scoring and the first five SOPs.
Build a front office that keeps upFree PDF, 4 pagesBe honest with yourself
This guide is not for everyone
It's for you if
- Leads are coming in faster than your team can handle.
- You've lost good front desk people and had to start over.
- You want the clinic to run without you watching every call.
Skip it if
- You get only a handful of enquiries a week.
- You'd rather keep doing everything yourself.
- You won't record or review a single call.
Who's behind this
From Harsh Priyadarshi
The cruellest thing I see in clinics is good marketing landing on an overloaded team. The ads work, the phones ring, and the patients drift away because nobody had time to call them back.
This guide is how we help clinics build a front office that can actually catch what the marketing brings in.
Hear it from Harsh
On the TEDx stage and on doctors' podcasts
promise
If your answer rate is already above 95%, delete it.
Run the three-box test on page 2 with last week's call log. If a human already picks up 95% of your calls and every lead is called within five minutes, your front office is in great shape. Delete the guide. If not, you've just found your next hire.
A free growth call, if you want one. Bring your answer rate and call log. We'll look at how your enquiries are handled today and show you which role to add first, and what it should own.
Questions doctors ask
Before you download
I can't afford to hire right now. Is this still useful?
Yes. Splitting the work, writing the first SOPs and scoring calls all start with the team you already have. The guide also shows you when a hire will pay for itself.
How do I measure my answer rate without a call system?
Most phones and cloud telephony apps show missed calls. Count incoming and missed calls for one week. That's enough to start.
Can I pay my receptionist a bonus per booking?
The NMC guidelines bar bonuses connected with getting patients. Whether that covers staff incentives isn't settled, so the guide suggests tying incentives to quality instead, and checking with your lawyer.
What happens after I fill in the form?
The PDF arrives on your WhatsApp and email within a minute. We may send a few useful follow-ups. You can stop them anytime.
Last thing
Somebody is calling your clinic right now. Will anyone pick up?
Every unanswered call is a patient you already paid to attract. Fifteen minutes with this guide shows you how many you're losing, and how to stop it.
Yes, show me how to build a front office that keeps upFree guide. Lands on WhatsApp and email in under a minute.P.S. If you scrolled down here first: more leads into an overloaded team just means more patients going cold. This free guide shows you how to build a front office that keeps up. Get it here.
P.P.S. The answer-rate test takes five minutes with last week's call log. Most clinic owners who run it book a hire within the month.